About The Course
This one-day course, led by an experienced Mediator, covers the legal framework surrounding the Duty of Candour and what it means in practice.
The training will include sessions on meeting and communicating with patients and families. It will also cover what is a notifiable patient safety incident (both in an NHS and non-NHS context), moderate and severe harm, making apologies, compensation, supporting staff, an overview of Root Cause Analysis and record keeping.
The emphasis will be on developing the practical skills needed to ensure compliance with the Duty of Candour.